Our Story
About Bay State Physical Therapy
As your partner in health, we put you at center of your care and work alongside your other healthcare providers to ensure you receive the best outcomes and achieve your goals. At Bay State Physical Therapy, we are focused on empowering our patients to live their lives to the fullest.
Who We Are
Bay State Physical Therapy has been the leader in providing best-in-class physical therapy services for 30+ years.
Founder/Executive Chairman, Steve Windwer, DC, PT, built the company on the premise to serve his local community and provide them with the highest quality, one-on-one, personalized physical therapy care.
He dreamed of one day having the ability to provide this patient-centric care model to even more communities in Massachusetts.
Today, Bay State Physical Therapy is part of the largest network of physical therapist-owned and operated orthopedic clinics in the Northeast.
For 30+ years we have been delivering patient-focused musculoskeletal care to empower patients to achieve their optimal health. We are New England’s leading provider of physical therapy, empowering patients and communities to move better, feel better, and live better.
Our Values
Our Values shape our culture
They guide how we communicate, act, partner with, and care for others.
Compassion
We strive to fully understand and empathize with the needs of every employee and patient. We appreciate and respect others’ perspectives, even if they are different from our own. We take appropriate action to advocate for and support those with whom we work and those we serve.
Character
We hold ourselves and each other to the highest standards of honesty, accountability, fairness, integrity and professionalism.
We always do the right thing, no matter how difficult.
Growth Oriented
We provide an environment that encourages and supports personal development, professional growth, and continuous improvement. We foster a culture of accountability by setting measurable expectations and maintaining transparency. We embrace change and seek out opportunities to continuously improve.
Health & Wellness
We strive to promote the health and wellness of our patients not just through physical therapy, but by promoting healthy lifestyles and habits. For us to succeed, our employees must serve as examples of good health and continually seek opportunities to educate and encourage our patients to live to their full potential.
Service Excellence
We commit to creating the best possible experience for our patients—from their very first call with us to the follow-up care they receive at home.
We provide our staff with the time, training, and technology they need to follow through on this commitment.
Teamwork
Our success is connected to the success and well-being of others.
We can do great things when we work together to bring out the best in ourselves and in those we work with.
We are humble, valuing team over individual.
Our Commitments to Our Patients
we focus on three main commitments
To ensure patients receive the best possible care and experience, we focus on three main commitments.
Empowering a Lifetime of Health and Wellness
- Providing you with best-in-class care to relieve your pain and help you take control of your health.
- Our experienced physical therapists are dedicated to being your partner in health across your lifespan.
- Ranking at 99% in patient satisfaction and a ‘world-class’ 93 Net Promoter Score.
Making it Easier to Receive the Best Care
- Offering you convenient locations where you live, play, and work with flexible scheduling options (average of 9-10 miles from home to clinic).
- Partnering with most major insurance networks.
- Working with your referring provider to ensure progress is made toward your healthcare goals.
- Provides telehealth services for convenience to accommodate patient needs.
Building Healthier Communities
- Locally rooted clinics and teams throughout the Northeast dedicated to serving their communities.
- Working collaboratively with larger healthcare systems to ensure patient access to our exceptional care.
- Cultivating a fun, inclusive, and diverse environment where both patients and staff feel welcome.
- We are proud to be the Official Physical Therapy Partner of the Pan-Mass Challenge and Massachusetts Youth Soccer Association.
How Can We Help?
Let’s get you to the next step!
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